Refund & Remake Policy

Summary

• You receive your deliverables at the next 11:11 (your local time).
• If your delivery is missing, corrupted, or the wrong tier → we fix it immediately.
• If you feel "not aligned" → you get one refinement (structured).
• Refunds only for failure to deliver the stated product.

This keeps the experience premium and fair.

One refinement

You may request one refinement within 7 days of delivery:

• Choose one direction: more soft, more grounded, more playful, more mysterious, or more radiant.
• We regenerate up to two additional candidates, re-curate the top three, and re-deliver.

We do not offer unlimited revisions.

What qualifies for a refund

• No delivery within our stated SLA (e.g. 24h) without notice.
• Corrupted attachments or a broken reveal link.
• Wrong tier delivered.
• Provider outage without a fallback delivery.

What does not qualify

• "I changed my mind" after delivery.
• Expectations that differ from the product described.
• Change of belief after receiving the product.